The Fundamental Link to Patient Experience: Communication

CJR Readiness VOX Views The Fundamental Link to Patient Experience: Communication By David Brown, CEO and Founder, VOX Telehealth For those working in healthcare, I hate to break it to you, but most patients really don’t want to see you. Patients avoid seeking care...

Retaining Value While Increasing Volume

CJR Readiness VOX Views Retaining Value While Increasing Volume By David Brown, CEO and Founder, VOX Telehealth More isn’t always better. An increase in volume can break any system if not prepared. Take public transportation: when more people use the system, delays,...

The Cost of Convenience

CJR Readiness VOX Views The Cost of Convenience By David Brown, CEO and Founder, VOX Telehealth Healthcare is changing, and the cause is consumerism. With more information online and the introduction of the Affordable Care Act spurring transparency, patients today...

The Financial Impact of Patient Engagement Technology

CJR Readiness VOX Views The Financial Impact of Patient Engagement Technology By Phil Feldstein, Director of Ortho Solutions, VOX Telehealth April Fool’s Day in 2016 came as no joke for the nearly 800 hospitals that became impacted by the Comprehensive Care for Joint...

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