Redefining the Patient Experience
Today, more patients are opting for major joint replacement procedures—a trend that is projected to continue. Demand for total joint replacement procedures is anticipated to surge in the coming years, accounting for more than four million procedures by 2030, up from one million in 2011.
As the number of procedures increases, the need will also increase for greater utilization of technology to educate, coordinate, and engage patients throughout their entire episode of care.
By engaging the patient early in their episode of care, increasing accountability and better facilitating coordination, healthcare professionals have the ability to improve patient outcomes, enhance their experience, and greatly reduce the cost of care.
“What we think is so cool about VOX is that it gets the patient in a better medical state before they go into surgery, which produces a shorter hospitalization and quicker recovery.”
VOX OrthoCare in Action
In partnership with the Bon Secours Health System of Virginia, VOX has developed the OrthoCare Program to optimize the episode of care for patients undergoing major knee or hip replacement. Engaging the patient 30 days prior to procedure and managing their transition and recovery for 60-90 days post-discharge, the OrthoCare Program empowers the patient and caregivers to be an active partner in their episode of care resulting in greatly improved outcomes and patient experience. Program features include:
ActivePx™ Educational Format
SmartTask™ Patient Coordination
PxMail™ HIPAA Compliant Messaging
Alert Escalation & Notification System
Progress & Recovery Observations and Reporting
Patient outcomes collection has now become a requirement for participation in many regulatory and payer based incentives.
The VOX OrthoCare program is able to collect both pre and post operative patient reported outcomes (PROMs) directly from the web-based program. The program will also send alert reminders for patient to complete these outcome surveys so facilities can be compliant with regulatory requirements.
When patient surveying is made a part of the VOX program, completion rates can exceed 77%.
This takes the burden off the hospital or surgeon office for distributing and colleting these questionnaires at the office, on the phone or via mail.
Compliant with AJRR collection measures
VOX has also been selected to be an authorized vendor with the American Joint Replacement Registry. As a result, VOX can submit patient outcome data on your behalf, granting you access to the many benefits of registering with AJRR.
Consistent with AJRR requirements VOX is able to distribute and collect all of the standard measurement instruments including: HOOS/KOOS JR, VR-12, PROMIS-10 and others.
Were you discharged from the hospital to another facility such as a skilled nursing facility, or straight home?
- Direct-to-Home 94%
*100% for Outpatient Procedures
Did you have to be readmitted back into the hospital for any reason within 30 days of your surgery?
- No Readmission 98%
*0% for Outpatient Procedures
Length of Hospital Stay
How many days did you spend in the hospital?
1.23 Days Avg.
* 0 day for Outpatient Procedures
How satisfied are you with your overall care that you have received during your surgical episode?
- Very Satisfied 97%
Patients who engaged with the program, had very high Rates of Response during their 30 days post-discharge
- Response Rate 81%
Improved Experience and Outcomes
A goal of the OrthoCare is to not only improve outcomes but to increase the patient’s confidence that the program and their hard work will positively impact their health and recovery.
- Significantly Improved 91%
Improved View of Clinical Staff
Our solutions given the patient a greater sense of care and connectivity which translates into an improved perception of their health provider.
- Improved View 75%
Help to Manage Expectations
How satisfied are you with the way the pre-operative education and preparation you received was able to manage your expectations?
- Very Satisfied 94%
Ready to Experience VOX OrthoCare
Let us show you how you can improve patient outcomes, enhance their experience, and greatly reduce the cost of care.